A Pulse investigation into the continued problems of the Primary Care Support Services contract run by Capita since 2015 reveals that many problems remain. It’s been seven years since NHS … Read more
Capita
NHS England has extended Capita’s primary care support services contract for three more years for £94m. Capita took over the Primary Care Support England contract in September 2015 in a seven-year deal … Read more
This article gives an overview of the failures that have taken place when non-NHS organisations (private and not-for-profit) have been awarded contracts to run NHS services. Failures have taken place … Read more
Capita has admitted to further emails and letters being processed incorrectly on their cervical screening programme, but are claiming this has not caused harm to patients. Back in March, NHS … Read more
NHS chiefs are bringing the cervical screening service back in-house after expressing dissatisfaction at the way it has been performing. The chief executive of NHS England, Simon Stevens, told the … Read more
Medical record transfers from English GPs to Scotland are experiencing prolonged delays, HSJ has learned, with Capita’s troubled English GP admin service implicated by officials. HSJ has obtained a letter from an NHS … Read more
A major issue with private companies being awarded contracts for the NHS is that private companies need to make a profit. The companies have owners and shareholders that demand a … Read more
A number of support services in the NHS are outsourced to private companies, this includes hospital maintenance and a large amount of administration, such as letters for cancer screening programmes. … Read more
One of the most serious affects of outsourcing in the NHS that has been observed is a decline in the quality and safety of care. Quality and safety are linked … Read more
Capita failed to deliver over 47,000 cervical cancer screening letters to patients – an issue it knew about two months before informing NHS England. The private company admitted to Pulse … Read more
More than 40,000 women have not received information on cervical cancer screening after the NHS contractor Capita failed to send out letters. The problem, which occurred between January and June, affected 43,200 … Read more
A GP practice has been forced to cut back on staff after Capita reclaimed thousands of pounds without explanation or notice, it has claimed. The Court Street Medical Practice, based … Read more
Full Story: BBC, 25 July 2018 The report by the the Public Accounts Committee (PAC) says it meant thousands of GPs, dentists and opticians had been delayed in treating patients. … Read more
NHS England’s outsourcing of primary care support services was short-sighted, disruptive to thousands of medical professionals, and had the potential to put patients at “risk of serious harm,” MPs have … Read more
Patients have been “put at serious risk of harm” by the failure of a £330m outsourcing exercise which NHS England contracted to the private firm Capita in a bid to cut costs, the National Audit … Read more
Since being outsourced by Capita in September 2015, Primary Care Support England (PCSE) has had increasing problems. To target improvements within the service, NHS England had a management watch team. … Read more
NHS England continues to receive between 5,000 and 10,000 items of clinical correspondence a month that have been sent in error by GP practices to Capita, according to a report by … Read more
Just 11% of GP partners have not had any problems with the primary care support service run by Capita over the last 12 months, according to the GPonline poll. The results … Read more
Labour is demanding an inquiry into how trainee GPs did not receive their salaries from a private firm that is meant to pay them on behalf of the NHS. Jonathan Ashworth, … Read more
A sustainability and transformation partnership in the East Midlands has recruited Capita to help with the creation of its accountable care system. The Nottinghamshire and Nottingham STP has awarded a … Read more
