Capita problems affecting practice funding, workforce and patients, say GPs

Just 11% of GP partners have not had any problems with the primary care support service run by Capita over the last 12 months, according to the GPonline poll.

The results – which include responses from 227 GP partners – suggest the vast majority of GP practices have recently had problems with essential services provided by the company.

Nearly one in two (45%) of all respondents said problems with the service were still ongoing.

Partners reported that their dealings with Capita had been affected by poor communication, delays, missed payments and errors.

Some report they have been waiting months to receive payments and say they are owed refunds running into tens of thousands of pounds.

Full Story GP Online; 18 January 2018

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