NHS England outsourced primary care Capita deal a ‘complete mess,’ PAC says

NHS England’s outsourcing of primary care support services was short-sighted, disruptive to thousands of medical professionals, and had the potential to put patients at “risk of serious harm,” MPs have said today.

A report released by the Public Accounts Committee (PAC) – just a few months after a similarly critical investigation by the National Audit Office – found that neither NHS England nor Capita understood the service that was being outsourced and both “misjudged the scale and nature of the risks.” Once issues arose, not enough was done to mitigate the impacts.

Capita was granted the seven-year £330m primary support contract in 2015. It was expected to run administrative care providers with the aim to cut costs by a third and improve the efficiency of services.

Full Story National Health Executive; 25 July 2018

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