Full Story: BBC, 25 July 2018
The report by the the Public Accounts Committee (PAC) says it meant thousands of GPs, dentists and opticians had been delayed in treating patients.
It added that the contract with outsourcing company Capita “potentially… put patients at risk of serious harm”.
It said Capita had failed to deliver on key aspects of its service contract.
The PAC report said that once initial problems came to light, not enough was done to stop the issues getting worse.
Capita said the contract was over its initial teething problems, while NHS England said the arrangement was saving money that was being used in frontline health services.