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Capita implicated amid delays moving patient records

Medical record transfers from English GPs to Scotland are experiencing prolonged delays, HSJ has learned, with Capita’s troubled English GP admin service implicated by officials.

HSJ has obtained a letter from an NHS Scotland official confirming problems over the transfer of the records which, it indicates, deteriorated after England’s primary care support service was outsourced to Capita in 2016.

The letter explains how NHS Scotland sent multiple requests to Capita for one patient’s records, eventually having to escalate the issue to national management at the PCS service which the company runs for NHS England.

Full story in The HSJ, 27 February 2019

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