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Capita waited months to tell NHS England about cervical screening letter issues

Capita failed to deliver over 47,000 cervical cancer screening letters to patients – an issue it knew about two months before informing NHS England.

The private company admitted to Pulse it had discovered the error in August, but only told NHS England in October.

The issue, brought to light by the BMA, mainly relates to appointment invitations or reminders, but also includes around 4,500 results letters.

Capita said the issue was ‘not immediately escalated to senior leadership’ and ‘a senior executive responsible’ has since left the company.

Full story in Pulse, 15 November 2018

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