How teenagers ended up operating crucial parts of England’s test and trace system – George Monbiot

George Monbiot exposes how Serco and Sitel has promoted teenagers and students employed to do the simplest job in the tracing chain, calling those who have been identified as contacts of infected people and telling them to isolate themselves for 14 days, giving them some scripted advice and collecting a small amount of data, have suddenly been promoted from level 3 call handlers to level 2 clinical contact caseworkers.

Full story in The Guardian, 28 October 2020

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