NowGP is a virtual GP service via smartphone app that can provide users with consultations and guaranteed next-day delivery of medicines to their home or office. The company offers three digital services: NowGP, a private online GP consultation service; NowHealthcare, a corporate GP consultation service; and Now Patient, an NHS online pharmacy and digital GP consultation. The three services are part of the Now Healthcare Group (NHG).
NHG provides telehealth services and currently covers over two million people through partnerships with Cigna, Thomas Cook (internationally) and the Schools Advisory Service. Through these partnerships, NHG works with clients including Apple (Europe), IBM and Standard Life. The corporate service is provided via the Now Healthcare digital service. NHG has also developed NowGP, a private service covering GP consultation, private prescriptions and fit note service.
The company's strategy also involves the development of digital services for the NHS. NowGP has developed NHS medicine adherence and fulfilment app that was launched in September 2017, known as Now Patient. The app has the potential to provide 15 million users with chronic care conditions free access to medical professionals through an app-based healthcare platform.
In April 2018, Now Healthcare Group and Aviva announced a new partnership to offer large corporate health insurance customers access to over 1,000 general practitioners. They plan to create a mobile app called Aviva Digital GP, which will let customers book video consultations with general practitioners, get remote diagnoses, and obtain advice on simpler medical queries.
NowGP was inspected by the Care Quality Commission in June 2017 which found the services to be safe, effective, caring, and responsive and well-led in accordance with the relevant regulations.
As of 30 April 2017, NHG had net assets of £2.07 million (Companies House). The company did not provide information of profit and losses in their statement of accounts.
Crunchbase shows that NHG received a £4 million investment from Medicash. Medicash is one of the oldest and largest healthcare cash plan providers in the UK, with over 200,000 policyholders across the UK. Sue Weir, Chief Executive of Medicash is a Director of NHG.
According to the company, the £4 million investment and partnership with Medicash will enable the business to further develop its artificial intelligence and machine learning offering through its mobile app products and its online pharmacy, enabling the faster development of auto diagnoses and medicine adherence solutions.
Now GP’s website also states: ‘We are looking to open discussions with potential investment partners to help us push further boundaries and reinvent the way the public access healthcare. Now GP wants to partner with businesses and individuals who are committed to driving innovation and maximising the opportunities presented to us through state-of-the-art technologies to deliver revolutionary platforms on an international scale.’
In 2017, Now Healthcare Group launched its NHS Patient platform; this Now Patient digital platform has the potential to treat more than 15 million NHS patients.
The company worked with NHS Clinical Commissioning Groups, surgeries and practices, to design the digital platform to deliver more convenient and accessible healthcare to patients with chronic care conditions through the “all-in-one” mobile app and online service.
In March 2018, some of NowGP's apps were removed from the NHS Apps Library amid concerns from GPs about their inclusion. NHS Apps Library is currently a beta site which means it is an early version of a site that is still being tested. The aim of the site is to help patients find the digital tools to manage and improve their health.
GPOnline criticised the website for promoting the app as it charges patients for accessing GP appointments remotely. GPC chair Dr Richard Vautrey said at the time that the library was ‘fundamentally flawed’ if it was directing patients to private providers.